Returns & Refunds/Damaged items

CHANGE OR CANCEL ORDER

In order to meet the high expectations of our customers, we ship as soon as possible. When you submit an order through our checkout page, it begins to process and cannot be changed or cancelled.

RETURNS & REFUND POLICY

Please contact us before filing a charge back or claim with Paypal, Shopify or your credit card company. Those things are meant to be a last resort if we cannot help you - in which 100% of the time we CAN!  We WILL not ignore you; I promise!! :) If you do not hear back it may be because we didn't receive a message.  Also, please check your spam folder for email confirmation and tracking if you did not or do not receive.  Often emails end up in spam which is out of anyone's control.  Email notifications with tracking information goes out electronically and is always sent to the email you provide to us.   So please do help us to keep costs low so we can pass along to you; our valued customers!  We will not be responsible for bank charge back fees through no fault of our own should you choose not to contact us first. Our policy lasts 14 days from receipt of the order. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If your item ships and you later decide to return it, you may be responsible for return shipping unless your item arrived damaged or broken. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@myshoppingspot.co. Our policy lasts 14 days after receiving your item. If 14 days have gone by since your purchase, we may not be to able offer you a refund or exchange.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. (Up to 10 business days).
Next contact your bank. There is often some processing time (up to 10 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@myshoppingspot.co

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it due to arriving damaged for the same item, send us an email at support@myshoppingspot.co.

Damaged items are reshipped once we have photos to confirm the damage.  Please submit all the photos to:support@myshoppingspot.co. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, Please send us an email at support@myshoppingspot.co and we will forward you one of our warehouse addresses to send the item(s) to. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

FINALLY PLEASE NOTE: 

In order to meet the high demands of fast delivery to the general public, most often we ship within hours of your order being placed.  Thus, should you desire to make a change to your order, we may not be able to accommodate your request if your item(s) has already shipped.  Thank you for your understanding.